Privacy Policy

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Privacy Policy

Effective Date: January 2025

1. Introduction

Welcome to Elite Drain Care. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, use our services, or interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal information:

2.1 Information You Provide to Us

• Name, email address, phone number, and postal address when you make an enquiry or request a service

• Payment details when making a transaction

• Any other information you provide when communicating with us

2.2 Information Collected Automatically

• IP address, browser type, and device information when you visit our website

• Cookies and tracking technologies to improve user experience and analyse website traffic

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our drainage services

• To respond to enquiries and customer service requests

• To process payments and issue invoices

• To improve our website, services, and marketing efforts

• To comply with legal and regulatory obligations

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data with:

• Service providers and partners who assist us in delivering our services (e.g., payment processors, IT support, and customer service providers)

• Legal authorities if required by law or to protect our rights, property, or safety

• Business transfers if we undergo a merger, acquisition, or sale of assets

5. Data Security

We take appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Request corrections or updates to your data

• Request the deletion of your personal information

• Withdraw consent for marketing communications

• Lodge a complaint with a data protection authority if you believe your data has been misused

To exercise your rights, please contact us at [Insert Contact Email].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyse website performance. You can manage cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Elite Drain Care

Titan Court, Laporte Way, Luton, LU48EF, UK

Info@elitedraincare.com

This Privacy Policy complies with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.