Return and Refund Policy

---

Refund Policy

Elite Drain Care – Refund Policy

Last Updated: January 2025

At Elite Drain Care, we are committed to providing reliable and high-quality drainage services. However, we understand that situations may arise where you may need a refund. This policy outlines the conditions under which refunds may be granted and the process for requesting one.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

1.1. Cancellation within the Cooling-Off Period

• You may cancel your service plan within 14 days of purchase for a full refund, provided that no services (e.g., call-outs, maintenance checks, or repairs) have been used.

1.2. Service Not Provided

• If we fail to provide the service within a reasonable timeframe due to our inability to assign a contractor, you may request a full or partial refund, depending on the circumstances.

1.3. Service Issues or Dissatisfaction

• If you are dissatisfied with the service provided, you must report the issue within 7 days of service completion.

• We will attempt to rectify the issue before considering a refund. If we are unable to resolve the problem, a partial or full refund may be offered at our discretion.

1.4. Duplicate Payments

• If a duplicate payment was made in error, we will issue a full refund for the extra charge.

2. Non-Refundable Situations

Refunds will not be issued under the following conditions:

2.1. Services Already Provided

• If we have completed a service call, maintenance visit, or repair, refunds are not available unless the service was not delivered as promised.

2.2. Customer Negligence

• If an issue arises due to misuse, neglect, or failure to maintain your drainage system (e.g., flushing inappropriate materials), no refund will be provided.

2.3. Outside of the Refund Window

• Refund requests made after 14 days of plan purchase will not be considered unless covered under service failure or quality issues.

3. How to Request a Refund

To request a refund, follow these steps:

3.1. Contact Us

• Email us at info@elitedraincare.com with the subject line: Refund Request – [Your Name].

3.2. Provide the Following Details:

• Full Name

• Contact Information

• Service Plan Details (12-month or 24-month)

• Reason for Refund Request

• Any Supporting Evidence (e.g., service issues, duplicate payment proof)

3.3. Processing Your Request

• We will review your refund request and respond within 5-7 business days.

• If approved, your refund will be processed within 10 business days to your original payment method.

4. Refund Process

4.1. Full Refunds

• Issued within 14 days of purchase if no service has been used.

4.2. Partial Refunds

• If a service was provided but deemed unsatisfactory, a partial refund may be issued based on the nature of the issue.

4.3. Refund Method

• Refunds will be processed via the original payment method. We do not offer cash refunds.

5. Contact Information

For any refund inquiries, please contact:

📧 Email: info@elitedraincare.com

We strive to resolve refund requests fairly and efficiently. Thank you for choosing Elite Drain Care