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    Return and Refund Policy

    Refund Policy


    Elite Drain Care – Refund Policy

    Last Updated: January 2025

    At Elite Drain Care, we are committed to providing reliable and high-quality drainage services. However, we understand that situations may arise where you may need a refund. This policy outlines the conditions under which refunds may be granted and the process for requesting one.

    1. Eligibility for Refunds

    You may be eligible for a refund under the following conditions:

    1.1. Cancellation within the Cooling-Off Period

    • You may cancel your service plan within 14 days of purchase for a full refund, provided that no services (e.g., call-outs, maintenance checks, or repairs) have been used.

    1.2. Service Not Provided

    • If we fail to provide the service within a reasonable timeframe due to our inability to assign a contractor, you may request a full or partial refund, depending on the circumstances.

    1.3. Service Issues or Dissatisfaction

    • If you are dissatisfied with the service provided, you must report the issue within 7 days of service completion.

    • We will attempt to rectify the issue before considering a refund. If we are unable to resolve the problem, a partial or full refund may be offered at our discretion.

    1.4. Duplicate Payments

    • If a duplicate payment was made in error, we will issue a full refund for the extra charge.

    2. Non-Refundable Situations

    Refunds will not be issued under the following conditions:

    2.1. Services Already Provided

    • If we have completed a service call, maintenance visit, or repair, refunds are not available unless the service was not delivered as promised.

    2.2. Customer Negligence

    • If an issue arises due to misuse, neglect, or failure to maintain your drainage system (e.g., flushing inappropriate materials), no refund will be provided.

    2.3. Outside of the Refund Window

    • Refund requests made after 14 days of plan purchase will not be considered unless covered under service failure or quality issues.

    3. How to Request a Refund

    To request a refund, follow these steps:

    3.1. Contact Us

    • Email us at info@elitedraincare.com with the subject line: Refund Request – [Your Name].

    3.2. Provide the Following Details:

    • Full Name

    • Contact Information

    • Service Plan Details (12-month or 24-month)

    • Reason for Refund Request

    • Any Supporting Evidence (e.g., service issues, duplicate payment proof)

    3.3. Processing Your Request

    • We will review your refund request and respond within 5-7 business days.

    • If approved, your refund will be processed within 10 business days to your original payment method.

    4. Refund Process

    4.1. Full Refunds

    • Issued within 14 days of purchase if no service has been used.

    4.2. Partial Refunds

    • If a service was provided but deemed unsatisfactory, a partial refund may be issued based on the nature of the issue.

    4.3. Refund Method

    • Refunds will be processed via the original payment method. We do not offer cash refunds.

    5. Contact Information

    For any refund inquiries, please contact:

    📧 Email: info@elitedraincare.com

    We strive to resolve refund requests fairly and efficiently. Thank you for choosing Elite Drain Care

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    Elite Drain Care

    Suite 205, 16 Titan Court, Luton, LU4 8EF, United Kingdom

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